Board of Utility Appeals


Board of Utility Appeals


Area of Responsibility: Conducts hearings with regard to utility billings.
Term: 3 Years
Appointed by: City Council
Legal Basis: City Charter, Article VI
Ordinance: City Ordinance, PART TWO, TITLE EIGHT, CHAPTER 279

There is hereby established a Board of Utility Appeals.  The Board shall consist of three citizens of the City to be appointed for three-year terms by Council, except for the initial Board to which one of the three members shall be appointed for a one-year term and another member for a two-year term.  The Board shall promptly conduct a hearing to determine whether a utility bill was accurately rendered, whether any adjustment should be made for a lack of service, or any other issue in which there is a factual dispute, such as a consumer’s notice of termination and its effective date.  Hearings shall be conducted under oath and recorded.

City staff shall provide advice and technical support for the Board of Utility Appeals, but do not work for the Board. Staff is to be treated with respect and human dignity. Any breach or abuse of this may result in dismissal by the City Council.

The City Council shall have the right to remove, for misfeasance, malfeasance or nonfeasance, by a two-thirds vote of Council, any appointed member of the Board of Utility Appeals. Members are expected to be present at all meetings, if possible. If the member is unexcused for two consecutive meetings, they may be removed from the Board with a two-thirds vote of Council.